Privacy Policy

Last updated: 1 July 2026

Caine Statham Real Estate ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 2020.

Information We Collect

When you interact with us — through our enquiry form, by phone, by email, or in person — we may collect:

• • Your name and contact details (email address, phone number)
• • Information about your property (address, condition, sale timeline)
• • Communications you send us, including messages submitted through our website
• • Website usage data collected through analytics tools (see below)

How We Use Your Information

We use your personal information to:

• • Respond to your enquiry and arrange conversations or appraisals
• • Provide real estate agency services, including property representation and marketing
• • Communicate with you about your property or sale process
• • Meet our legal and professional obligations under the Real Estate Agents Act 2008

How We Store and Protect Your Information

Your information is stored securely and accessed only by authorised personnel. We take reasonable steps to protect it from unauthorised access, loss, or misuse. We do not sell or trade your personal information to third parties.

Analytics

We use Microsoft Clarity and our own analytics tools to understand how visitors use our website. These tools may collect anonymous usage data such as pages visited, time on site, and click behaviour. This data is used to improve the website and is not used to identify you personally.

Sharing Your Information

We may share your information with trusted third parties who support our services — such as funding providers, tradespeople, or legal professionals — but only where relevant to your property transaction and with your knowledge. We may also disclose information where required by law.

How Long We Keep Your Information

We retain your personal information for as long as necessary to provide our services and meet our legal and professional obligations. If you request that we delete your information, we will do so where we are not legally required to retain it.

Your Rights Under the Privacy Act 2020

Under the Privacy Act 2020, you have the right to:

• • Access the personal information we hold about you
• • Request correction of your personal information
• • Request deletion of your personal information (subject to legal retention requirements)
• • Complain to the Privacy Commissioner if you believe we have breached your privacy

Contact

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Caine Statham Real Estate — Licensed Agents under the Real Estate Agents Act 2008.